Delivery Policy
Last Updated: 30 April, 2026
1. Introduction and Company Information
1.1. Purpose of this Policy
This Delivery Policy explains how ARCANE PANTRY LTD processes, dispatches, and delivers orders placed through https://arcanepantry.com/. It should be read together with our Terms and Conditions, Privacy Policy, and any other policies published on the website.
1.2. Company Information
This website is owned and operated by ARCANE PANTRY LTD, a company registered in England and Wales under company number 17140285, with its registered office at:
284 Wood Lane, London, United Kingdom, W12 0BZ
Contact email: [email protected]
1.3. Scope of this Policy
This Delivery Policy applies to all orders for physical goods placed through the website. By placing an order on the website, you acknowledge and agree to this Delivery Policy.
2. Delivery Coverage
2.1. Delivery Destinations
We currently offer delivery to selected destinations, including the United Kingdom, a number of European countries, certain countries in Central Asia, and certain international destinations.
2.2. Delivery Availability
Delivery availability depends on the destination country, the shipping zone, and the shipping methods currently offered at checkout. Not all shipping methods may be available for all products or all delivery addresses.
2.3. Restrictions
We reserve the right to limit, suspend, or refuse delivery to certain regions, addresses, or jurisdictions at any time for legal, operational, carrier-related, customs-related, security, or commercial reasons.
3. Order Processing
3.1. Processing of Orders
Orders are processed after successful payment confirmation and after any necessary review, or fraud checks have been completed.
3.2. Processing Time
Order processing times may vary depending on stock availability, order volume, destination, verification requirements, and operational workload. Processing time is separate from delivery time.
3.3. Dispatch of Orders
Once your order has been processed and dispatched, you may receive a dispatch or shipping confirmation email, where applicable. Delivery timeframes begin from dispatch and not from the time the order is placed.
3.4. Delays in Processing
We reserve the right to delay processing where necessary, including in cases involving incomplete customer information, payment issues, suspected fraud, age-restricted goods verification, stock issues, or exceptional operational circumstances.
4. Delivery Methods, Zones, and Rates
4.1. General
Shipping rates and estimated delivery timeframes depend on the delivery zone and shipping method selected at checkout. All delivery timeframes below are estimates expressed in working days and may vary due to circumstances outside our reasonable control.
4.2. Delivery Table
| Delivery Zone | Shipping Method / Estimated Delivery Time | Countries | Delivery Rate | Free Delivery |
| UK | Priority (1–2 Working Days) | United Kingdom | £8.62 | Orders over £80 |
| UK | Standard (2–4 Working Days) | United Kingdom | £6.89 | Orders over £80 |
| UK | Saver (3–6 Working Days) | United Kingdom | £4.30 | Orders over £80 |
| Europe Zone 1 | 4–8 Working Days | Germany, France, Italy, Spain, Austria, Poland, Czech Republic, Hungary, Greece, Cyprus, Belgium, Netherlands, Luxembourg, Denmark | £11.20 | Orders over £130 |
| Europe Zone 2 | 5–10 Working Days | Ireland, Portugal, Sweden, Finland, Norway, Switzerland, Malta, Monaco, Andorra | £16.38 | Orders over £130 |
| Europe Zone 3 | 6–12 Working Days | Slovakia, Slovenia, Romania, Bulgaria, Croatia, Estonia, Latvia, Lithuania | £19.83 | Orders over £220 |
| Europe Zone 4 | 7–14 Working Days | Albania, Armenia, Azerbaijan, Georgia, Ukraine, Turkey | £25.86 | Orders over £220 |
| Central Asia | 10–18 Working Days | Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan | £32.76 | Orders over £310 |
| International | 10–20 Working Days | Canada, India, Israel | £39.66 | Orders over £310 |
4.3. Currency of Delivery Rates
All delivery rates shown in the table above are stated in GBP (Pounds Sterling). If you are viewing the website or completing your purchase in another currency, the applicable delivery charge in that currency will be shown at checkout before you complete your order.
4.4. Delivery Charges at Checkout
The applicable delivery charge will be shown during checkout before the order is completed. Free delivery thresholds apply only where the relevant destination and order value qualify under the shipping conditions displayed on the website.
4.5. Changes to Delivery Rates
We reserve the right to amend shipping rates, delivery zones, delivery methods, and free delivery thresholds at any time. However, such changes will not affect an order that has already been accepted by us.
5. Free Delivery
5.1. Eligibility
Where a free delivery threshold is stated for a particular delivery zone, free delivery will apply only if the order value meets or exceeds the relevant threshold for that zone.
5.2. Calculation of Thresholds
Unless expressly stated otherwise, free delivery thresholds are calculated based on the value of eligible goods in the order and do not include separate delivery charges, taxes outside the displayed product price, or any other non-product fees.
5.3. Changes to Free Delivery Offers
We reserve the right to amend, suspend, or withdraw free delivery offers at any time. However, any such changes will not affect an order that has already been accepted.
6. Delivery Timeframes
6.1. Estimated Timeframes
All delivery timeframes shown on the website or in this Policy are estimates only and are not guaranteed delivery dates unless expressly stated otherwise in writing.
6.2. Working Days
References to “working days” mean business days and generally exclude weekends and public holidays unless otherwise specified.
6.3. Factors Affecting Delivery Time
Delivery may take longer than estimated due to stock delays, payment review, customs procedures, carrier disruption, weather conditions, seasonal demand, remote delivery locations, or other circumstances outside our reasonable control.
6.4. No Liability for Estimated Timeframes
We shall not be liable for delays where delivery takes longer than the estimated timeframe, provided that we have acted reasonably in processing and dispatching the order.
7. Delivery Address and Customer Responsibility
7.1. Accuracy of Delivery Information
You are responsible for ensuring that the delivery address, recipient details, and any delivery instructions submitted during checkout are accurate, complete, and up to date.
7.2. Failed Delivery Due to Customer Error
If delivery is delayed, returned, refused, or unsuccessful because the address provided was incorrect or incomplete, because the parcel was not collected, or because delivery instructions were not workable, we shall not be liable for any resulting loss, delay, or expense.
7.3. Additional Charges
Where a failed delivery results in additional delivery, storage, return, or re-shipping costs, we reserve the right to charge such costs to the customer or deduct them from any refund where permitted by law.
7.4. Customer Availability
Where a delivery requires receipt by the customer or another person at the delivery address, it is your responsibility to ensure that someone is available to accept the parcel where necessary.
8. Customs, Import Duties, and International Delivery
8.1. Customs and Import Charges
Orders shipped internationally may be subject to customs duties, import taxes, clearance charges, or other local fees imposed by the destination country. These charges are determined by the local authorities of the destination and are outside our control.
8.2. Charges Not Included
Unless expressly stated otherwise on the website, customs duties, import taxes, and local clearance charges are not included in the product price or shipping cost and must be paid by the customer.
8.3. EEA Deliveries
Orders delivered within the European Economic Area (EEA) are generally not subject to customs duties or import taxes. However, local rules may vary, and customers should ensure they understand any requirements that may apply in their destination country.
8.4. United Kingdom Deliveries
For shipments delivered within the United Kingdom, any applicable customs duties, import taxes, or customs clearance charges, where relevant, will be covered by ARCANE PANTRY LTD.
8.5. Customer Responsibility for Import Rules
Customers are responsible for checking the import requirements, restrictions, and local regulations of the destination country before placing an order. We shall not be responsible for delays, additional costs, confiscation, returned parcels, or failed delivery resulting from customs procedures, import restrictions, or local laws applicable in the destination country.
9. Delays, Carrier Issues, and Events Beyond Our Control
9.1. Delivery Delays
Delivery may be delayed due to events beyond our reasonable control, including courier disruption, transport issues, customs delays, severe weather, public holidays, force majeure events, or operational backlogs.
9.2. Carrier Responsibility
Once an order has been dispatched, delivery is carried out by third-party carriers or logistics partners. While we will make reasonable efforts to assist where issues arise, we are not responsible for every act, omission, delay, or service failure of third-party carriers.
9.3. No Guarantee of Uninterrupted Delivery Service
We do not guarantee uninterrupted carrier availability, exact transit times, or delivery by a specific date unless expressly agreed in writing.
10. Failed Delivery, Refused Delivery, and Returned Parcels
10.1. Failed Delivery
If delivery cannot be completed because the customer is unavailable, the address is incorrect, the parcel is not collected, customs requirements are not satisfied, or the delivery is otherwise prevented by circumstances attributable to the customer, the parcel may be returned to us or held by the carrier.
10.2. Refused Deliveries
If a customer refuses delivery without lawful reason, fails to pay applicable import or customs charges, or otherwise causes the parcel to be returned, we reserve the right to deduct any non-recoverable shipping, return, storage, or handling charges from any refund where permitted by law.
10.3. Re-shipping
If re-delivery or re-shipping is requested following a failed delivery caused by the customer, additional shipping charges may apply.
11. Risk and Title
11.1. Transfer of Risk
Unless otherwise required by law, the risk in the goods passes to the customer upon delivery.
11.2. Transfer of Title
Ownership of the goods passes to the customer only when full payment has been received and the goods have been delivered.
11.3. Delivery Completion
Delivery shall be deemed completed when the goods are delivered to the address provided by the customer or otherwise made available in accordance with the selected shipping method.
12. Damaged, Missing, or Incorrect Deliveries
12.1. Customer Obligation to Review Delivery
Customers should inspect delivered goods as soon as reasonably possible after receipt.
12.2. Reporting Issues
If an order arrives damaged, incomplete, or incorrect, you should contact us as soon as possible at [email protected], providing your order number, relevant details, and where possible photographic evidence.
12.3. Investigation
We reserve the right to investigate delivery-related issues and to request further information before offering a refund, replacement, or other remedy.
13. Changes to this Delivery Policy
13.1. Right to Update
We reserve the right to amend this Delivery Policy from time to time.
13.2. Effective Date of Changes
Any revised version of this Delivery Policy will take effect from the date it is published on the website, unless otherwise stated.
13.3. Orders Already Placed
The version of the Delivery Policy in force at the time the order is placed will generally apply to that order unless a change is required by law.
14. Governing Law and Jurisdiction
14.1. Governing Law
This Delivery Policy shall be governed by and construed in accordance with the laws of England and Wales.
14.2. Jurisdiction
Any dispute arising out of or in connection with this Delivery Policy shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise.
15. Contacts
If you have any questions regarding this Delivery Policy, you may contact us using the following details:ARCANE PANTRY LTD
284 Wood Lane, London, United Kingdom, W12 0BZ
Email: [email protected]
