Terms & Conditions
Last Updated: 30 April, 2026
1. Introduction and Company Information
1.1. These Terms
These Terms and Conditions govern:
(a) your access to and use of the website https://arcanepantry.com/;
(b) your registration of an account on the website; and
(c) any purchase of goods made through the website.
These Terms apply to all visitors, registered users, and customers of the website. By continuing to use the website in any capacity, you agree that these Terms shall apply to your use of the website and any transactions made through it.
1.2. Company Information
The website is owned and operated by ARCANE PANTRY LTD, a company registered in England and Wales under company number 17140285, with its registered office at:
284 Wood Lane, London, United Kingdom, W12 0BZ
Contact email: [email protected]
1.3. Acceptance of Terms
By accessing the website, registering an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions. You also confirm that you are legally capable of entering into a binding agreement and that you will comply with all applicable laws in connection with your use of the website.
1.4. If You Do Not Agree
If you do not agree to these Terms and Conditions, you must not use the website or place an order through it. Continued use of the website after any updates to these Terms may also constitute acceptance of the revised version, to the extent permitted by law.
2. Scope of the Website and Products
2.1. Website Purpose
Arcane Pantry is an online store offering physical kitchen goods, including, without limitation:
(a) knives;
(b) pots;
(c) pans;
(d) cookware;
(e) kitchen utensils;
(f) food preparation tools; and
(g) related kitchen and serving products.
The products offered on the website are intended for lawful consumer purchase and use. Nothing on the website shall be interpreted as a guarantee that any specific product will remain available for any period of time.
2.2. Product Availability
All products displayed on the website are subject to availability and may be withdrawn, replaced, updated, or discontinued at any time. We reserve the right to limit quantities, restrict availability by location, and decline orders for operational, legal, or commercial reasons.
2.3. Product Presentation
We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, and other details are accurate. However:
(a) images are for illustrative purposes only;
(b) colours and finishes may vary depending on screen and device settings;
(c) packaging may differ from that shown on the website; and
(d) minor variations that do not materially affect the nature or function of the goods shall not be considered defects.
You acknowledge that the appearance of products may vary slightly from the way they are presented online and that such differences shall not automatically entitle you to reject the goods unless they are materially not as described.
3. Eligibility and Account Registration
3.1. Registration Requirement
Purchases on the website are available only to registered users. You may browse the website without making a purchase, but you must create an account in order to place an order.
3.2. Legal Capacity
By registering an account or placing an order, you confirm that you have legal capacity to enter into a binding contract. If you are acting on behalf of another person or entity, you also confirm that you are authorized to do so.
3.3. Account Information
When creating an account, you must provide information that is:
(a) true;
(b) accurate;
(c) current; and
(d) complete.
You must not impersonate another person, use false identity details, or create an account using information that you are not authorized to use.
3.4. Updating Information
You must keep your account information updated at all times, including:
(a) your full name;
(b) your billing details;
(c) your shipping address;
(d) your email address; and
(e) any other information relevant to your orders or communications with us.
Failure to maintain accurate account information may affect our ability to process your order correctly, communicate with you, or fulfil our obligations.
3.5. Account Credentials
You are responsible for maintaining the confidentiality of your account login details, including your password, and for all activity carried out through your account. You must take reasonable steps to protect your account from unauthorized use.
3.6. Unauthorized Access
If you suspect or become aware of any unauthorized access to your account, you must notify us without undue delay. We may request information from you to verify your identity before taking action in relation to the account.
3.7. Our Right to Suspend or Terminate
We reserve the right to suspend, restrict, or terminate your account where we reasonably believe that:
(a) the information you provided is false, inaccurate, incomplete, or misleading;
(b) your account has been used in breach of these Terms;
(c) fraudulent, unlawful, abusive, or suspicious activity has occurred; or
(d) suspension or termination is necessary to protect our business, website, customers, or third parties.
We may also refuse future registrations or orders from users whose accounts have previously been terminated for valid reasons.
4. Customer Information and Responsibility
4.1. Accuracy of Information
You are solely responsible for ensuring that all information provided to us is accurate, complete, and up to date. This includes all information submitted during account registration, checkout, correspondence, and any request made to customer support.
4.2. Reliance on Submitted Information
We are entitled to rely on the information submitted by you for purposes including:
(a) account administration;
(b) payment-related order processing;
(c) delivery;
(d) customer support;
(e) legal compliance; and
(f) fraud prevention.
We are not obliged to independently verify every detail you provide and may process your account or order based on the information submitted through the website.
4.3. Consequences of Incorrect Information
We shall not be responsible for any delay, failed delivery, failed communication, or other loss arising from inaccurate, incomplete, outdated, or incorrectly entered information provided by you. This includes situations where your order cannot be properly processed, shipped, or supported because the information you submitted was incorrect.
4.4. Incorrect Email Address or Failure to Monitor Email
If you contact us or place an order using an incorrect email address, or if you fail to receive our message because:
(a) the email address you provided was incorrect;
(b) you cannot access that email account;
(c) your inbox is full;
(d) our message was redirected to spam, junk, promotions, or filtered folders; or
(e) you otherwise failed to monitor the email account you provided,
we shall not be liable for any resulting consequences, delays, or losses, provided that the communication was sent to the email address supplied by you.
4.5. Duty to Check Your Details
It is your responsibility to check all account, contact, billing, and delivery information carefully before placing an order and to correct any errors promptly. Where possible, corrections should be made through your account or by contacting us as soon as possible after identifying the issue.
5. Age-Restricted Products
5.1. General
Certain products sold on the website, including knives and other bladed items, may be subject to legal age restrictions. Such products may only be purchased by persons legally entitled to buy them under the laws applicable to the sale and delivery of those goods.
5.2. Customer Confirmation
By purchasing any age-restricted product, you confirm that you are legally permitted to purchase such goods under applicable law. You also confirm that any recipient of the goods, where relevant, is legally permitted to receive them.
5.3. Verification
We reserve the right to:
(a) request proof of age;
(b) refuse to process or fulfil an order for an age-restricted product;
(c) cancel such an order; or
(d) require additional verification before dispatch,
where we reasonably consider it necessary for legal or compliance purposes.
5.4. Refusal of Sale
We may refuse the sale or delivery of age-restricted products where required by law or where satisfactory verification is not provided. We shall not be liable for any resulting inconvenience, delay, or cancellation where such refusal is based on legal compliance or a reasonable belief that the transaction should not proceed.
6. Prices, VAT, and Website Pricing
6.1. Product Prices
All prices displayed on the website are shown in the currency selected or indicated on the website at the time of purchase. The website may display prices in multiple currencies, including GBP (Pounds Sterling), EUR (Euro), USD (US Dollar), CAD (Canadian Dollar), AED (UAE Dirham), AUD (Australian Dollar), AZN (Azerbaijani Manat), CZK (Czech Koruna), HUF (Hungarian Forint), KZT (Kazakhstani Tenge), MDL (Moldovan Leu), NZD (New Zealand Dollar), PEN (Peruvian Sol), PLN (Polish Złoty), and UZS (Uzbekistani Som). Prices shown at checkout will be the prices applicable to the order unless an obvious pricing error is identified.
6.2. VAT
Unless expressly stated otherwise, VAT is included in the displayed price of the product. The price shown to the customer therefore already includes applicable VAT and is intended to present the product cost as clearly as possible.
6.3. Price Changes
We reserve the right to change prices at any time. However, such changes shall not affect an order that has already been accepted by us. Price changes may be made for commercial, operational, supplier-related, or legal reasons.
6.4. Pricing Errors
If we discover an obvious error in the price or description of a product you have ordered, we reserve the right to cancel the order before dispatch and notify you accordingly. In such a case, if payment has already been made, an appropriate refund will be issued in accordance with the applicable refund process.
7. Payments
7.1. Third-Party Payment Processing
We do not collect or store payment card details or other full payment credentials on our own systems. All payments are processed by a third-party payment service provider.
7.2. Customer Acknowledgment
By placing an order, you acknowledge and agree that:
(a) the payment transaction is handled by an independent third-party provider;
(b) your payment may be subject to that provider’s own terms, privacy practices, authentication processes, and security checks; and
(c) we are not responsible for the operation, availability, technical failures, or security practices of such third-party payment provider, except to the extent required by law.
You also acknowledge that payment authorization, fraud review, or additional verification may be required before an order can proceed to fulfilment.
7.3. Failed or Declined Payments
We may refuse, suspend, or cancel an order where:
(a) payment is declined;
(b) payment is not successfully completed;
(c) payment is reversed or charged back;
(d) payment is flagged for fraud review; or
(e) additional verification requested by the payment provider is not completed.
We reserve the right to delay dispatch until payment issues are fully resolved.
8. Orders and Formation of Contract
8.1. Invitation to Treat
The listing of products on the website constitutes an invitation to treat and not a binding offer by us to sell goods. The website is intended to allow you to submit an order request, which we may accept or decline.
8.2. Your Order
When you place an order through the website, you are making an offer to purchase the selected goods subject to these Terms and Conditions. It is your responsibility to review your order carefully before submitting it.
8.3. Order Confirmation
After placing your order, you may receive an email acknowledging receipt of your order. This acknowledgement confirms only that your order has been received and is being reviewed.
8.4. No Acceptance at Acknowledgement Stage
An order acknowledgement or receipt email does not mean that your order has been accepted. Acceptance occurs only when we take the steps set out in clause 8.5 below.
8.5. Acceptance of Order
The contract between you and us will be formed only when we accept your order, which may occur by:
(a) sending you a dispatch confirmation;
(b) sending you a shipping confirmation; or
(c) otherwise expressly confirming that the order has been accepted and entered fulfilment.
Until such acceptance occurs, we remain entitled to review the order and determine whether it can be fulfilled.
8.6. Right to Refuse Orders
We reserve the right to refuse or cancel any order before acceptance, including where:
(a) the goods are unavailable;
(b) a pricing or description error has occurred;
(c) payment has not been successfully completed;
(d) fraud or unauthorized activity is suspected;
(e) legal restrictions apply;
(f) delivery is not possible; or
(g) you have breached these Terms.
8.7. Partial Acceptance
If your order contains multiple items, acceptance may apply only to those items that are confirmed for dispatch. Items not accepted will not form part of the contract. Where applicable, any payment relating to unavailable or unaccepted items may be refunded in accordance with the relevant process.
9. Delivery
9.1. Delivery Address
Orders will be delivered to the delivery address provided by you during checkout. We are entitled to rely on the address submitted through your account or order form.
9.2. Customer Obligations
You are responsible for ensuring that:
(a) the delivery address is accurate and complete;
(b) access to the address is possible and lawful;
(c) any delivery instructions are accurate; and
(d) where necessary, someone is available to receive the goods.
You are also responsible for ensuring that the delivery location can lawfully receive the ordered goods and that any age-restricted or signature-required delivery can be properly completed.
9.3. Delivery Timeframes
Any stated delivery or dispatch times are estimates only unless expressly stated otherwise. Such estimates are provided in good faith but do not constitute guaranteed delivery deadlines unless specifically confirmed by us.
9.4. Delays
Delivery may be delayed by circumstances including:
(a) stock availability;
(b) courier disruption;
(c) customs procedures;
(d) weather conditions;
(e) high seasonal demand;
(f) force majeure events; or
(g) other circumstances outside our reasonable control.
We shall not be liable for delays arising from such circumstances, although we will generally seek to process and dispatch orders within a commercially reasonable timeframe.
9.5. Delivery Policy
For more detailed information regarding shipping methods, processing times, delivery areas, and related matters, please refer to our Delivery Policy.
9.6. Risk and Title
Unless otherwise required by law:
(a) risk in the goods passes to you upon delivery; and
(b) title to the goods passes to you only once full payment has been received and the goods have been delivered.
10. Failed Delivery and Incorrect Delivery Details
10.1. Delivery Failure Caused by Customer
If delivery cannot be completed because you provided incorrect or incomplete delivery information, failed to collect the parcel, refused delivery without lawful reason, or otherwise caused the failure of delivery, we may:
(a) arrange redelivery at your cost where applicable;
(b) deduct non-recoverable delivery, storage, or return costs from any refund where permitted by law;
(c) cancel the order where fulfilment is no longer reasonably possible.
10.2. No Liability for Customer Error
We shall not be liable for non-delivery, delayed delivery, loss, or expense caused by inaccurate or incomplete delivery information provided by you. This includes cases where a parcel is returned, delayed, or misdirected because the customer failed to check the delivery details before completing the order.
11. Product Use, Care, and Safety
11.1. Proper Use
Products sold on the website must be used only for their intended and lawful purpose. They must not be used in a negligent, unsafe, abusive, or clearly inappropriate manner.
11.2. Customer Responsibility
You are responsible for:
(a) using the products safely;
(b) following any care instructions, warnings, or guidance supplied with the product or shown on the website;
(c) handling sharp, hot, breakable, or heavy items appropriately; and
(d) ensuring that products are stored and maintained properly.
11.3. Exclusion for Misuse
We shall not be liable for damage, injury, or loss caused by:
(a) misuse;
(b) improper storage;
(c) improper cleaning or maintenance;
(d) use contrary to instructions;
(e) modification of the product; or
(f) normal wear and tear.
This includes damage caused by failure to follow product care instructions, improper exposure to heat, impact damage, careless handling, or inappropriate use outside normal household kitchen purposes.
12. Returns, Cancellations, and Refunds
12.1. Separate Policy
Your rights regarding cancellation, returns, replacement, and refunds may be set out in a separate Refund Policy published on the website. That policy should be read together with these Terms and Conditions.
12.2. Statutory Rights
Nothing in these Terms excludes or limits any mandatory rights you may have under applicable consumer law. Where the law grants you specific cancellation, replacement, repair, or refund rights, those rights will continue to apply.
12.3. Refund Method
Where a refund is approved, it will generally be made using the original payment method, unless otherwise required by law or agreed with you.
12.4. Inspection of Returned Goods
We reserve the right to inspect returned goods before processing a refund, replacement, or other remedy, where permitted by law. This is to verify the condition of the returned goods and the basis upon which the return is made.
13. Promotions, Discounts, and Offers
13.1. Promotional Terms
We may offer discount codes, promotions, bundles, or special offers from time to time. All such offers are subject to these Terms and any additional terms stated for the specific promotion.
13.2. General Conditions
Unless expressly stated otherwise:
(a) promotions are valid only for the stated period;
(b) promotions are subject to stock availability;
(c) promotions cannot be applied retrospectively;
(d) only one promotion may apply per order unless otherwise stated; and
(e) promotions may be amended or withdrawn at any time.
13.3. Abuse of Promotions
We reserve the right to cancel orders or suspend accounts where promotional offers are used fraudulently, abusively, or contrary to their intended terms. We may also refuse to honour discounts where there is clear misuse, technical manipulation, or bad-faith conduct.
14. Intellectual Property
14.1. Ownership
All content on the website, including but not limited to:
(a) text;
(b) product descriptions;
(c) graphics;
(d) images;
(e) logos;
(f) branding;
(g) layout; and
(h) software-related elements,
is owned by us or licensed to us and is protected by applicable intellectual property laws.
14.2. Permitted Use
You may use the website only for personal, lawful, non-commercial shopping and browsing purposes. No ownership rights in the website or its content are transferred to you by virtue of using the website.
14.3. Restricted Acts
You must not, without our prior written consent:
(a) copy;
(b) reproduce;
(c) republish;
(d) distribute;
(e) modify;
(f) transmit;
(g) display; or
(h) exploit
any part of the website or its content except as permitted by law.
15. Acceptable Use of the Website
15.1. Lawful Use
You agree to use the website only in accordance with applicable law and these Terms. You must not use the website in a way that is deceptive, harmful, unlawful, or likely to interfere with its normal operation.
15.2. Prohibited Conduct
You must not:
(a) misuse the website;
(b) attempt unauthorized access to any part of the website or its systems;
(c) interfere with the operation or security of the website;
(d) upload malicious code, viruses, or harmful material;
(e) use bots, scraping tools, or automated methods without authorization;
(f) place false, speculative, or fraudulent orders;
(g) impersonate another person or entity; or
(h) engage in conduct that may damage us, the website, other users, or third parties.
15.3. Enforcement
We reserve the right to restrict access, suspend accounts, cancel orders, or take other appropriate action where misuse is suspected. We may also preserve relevant records and cooperate with lawful authorities where necessary.
16. Website Availability and Third-Party Links
16.1. Availability
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. Temporary interruptions may occur due to maintenance, updates, technical issues, or factors outside our control.
16.2. Maintenance and Changes
We may suspend, withdraw, modify, or restrict access to all or part of the website for maintenance, security, legal, operational, or business reasons. We reserve the right to update website content, features, and functionality at any time.
16.3. Third-Party Links
Where the website contains links to third-party websites or services, such links are provided for convenience only. We do not control and are not responsible for the content, policies, or operation of third-party websites. Accessing those websites is at your own risk and subject to their own terms.
17. Limitation of Liability
17.1. Non-Excludable Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for:
(a) fraud;
(b) fraudulent misrepresentation;
(c) death or personal injury caused by negligence; or
(d) any matter that cannot be excluded or limited under applicable law.
17.2. Excluded Losses
To the fullest extent permitted by law, we shall not be liable for:
(a) indirect loss;
(b) consequential loss;
(c) loss of profit;
(d) loss of business;
(e) loss of opportunity;
(f) loss of anticipated savings;
(g) losses arising from incorrect information provided by you;
(h) losses caused by third-party payment providers or delivery carriers; or
(i) losses resulting from misuse of products.
17.3. Liability Cap
To the fullest extent permitted by law, our total liability arising out of or in connection with any order shall not exceed the amount paid by you for the relevant goods giving rise to the claim, except where a greater amount is required by law.
18. Indemnity
18.1. Customer Indemnity
To the extent permitted by law, you agree to indemnify and hold harmless Arcane Pantry, its officers, directors, employees, agents, affiliates, and service providers from and against losses, liabilities, claims, costs, and expenses arising out of:
(a) your breach of these Terms;
(b) your misuse of the website;
(c) your misuse of products purchased through the website; or
(d) your violation of applicable law or third-party rights.
19. Privacy and Communications
19.1. Privacy
Our collection and use of personal data are governed by our Privacy Policy.
19.2. Operational Communications
By registering an account or placing an order, you agree that we may send you non-marketing communications necessary for:
(a) account administration;
(b) order confirmation;
(c) payment-related processing updates;
(d) delivery updates;
(e) customer support; and
(f) legal or compliance notifications.
19.3. Responsibility for Receiving Communications
You are responsible for ensuring that:
(a) the email address you provide is valid;
(b) you can access that email account; and
(c) our communications can be received and reviewed by you.
Failure to receive or read operational communications due to issues within your own email environment shall not, by itself, make us responsible for any resulting delay or misunderstanding.
20. Complaints and Customer Service
20.1. Contact
If you have any complaint, question, or support request, you may contact us at:
20.2. Information to Provide
To help us process your enquiry efficiently, you should include relevant details such as:
(a) your name;
(b) your order number, where applicable; and
(c) a clear description of the issue.
Providing sufficient detail will help us identify your order more quickly and respond more effectively.
21. Force Majeure
21.1. Events Outside Our Control
We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to:
(a) natural disasters;
(b) severe weather;
(c) fire;
(d) flood;
(e) epidemic or pandemic;
(f) war;
(g) civil unrest;
(h) labour disputes;
(i) transport disruption;
(j) power failure;
(k) internet or telecommunications failure;
(l) governmental action; or
(m) supply chain interruption.
Where such circumstances arise, the time for performance of our obligations may be extended for the duration of the relevant event and for a reasonable recovery period thereafter.
22. Changes to These Terms
22.1. Right to Update
We reserve the right to amend these Terms and Conditions from time to time.
22.2. Application of Updated Terms
Any revised version will take effect from the date it is published on the website, unless otherwise stated.
22.3. Orders Already Placed
The Terms in force at the time your order is placed will apply to that order.
23. Severability and Waiver
23.1. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
23.2. No Waiver
Any failure or delay by us in exercising any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy.
24. Entire Agreement
24.1. Entire Agreement
These Terms and Conditions, together with any policies referred to in them, including our Privacy Policy, Delivery Policy, and any Refund Policy, constitute the entire agreement between you and us regarding the use of the website and the purchase of goods through it, except where mandatory law provides otherwise.
They supersede any prior statements, understandings, or communications relating to the same subject matter to the extent permitted by law.
25. Governing Law and Jurisdiction
25.1. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
25.2. Jurisdiction
Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise.
26. Contacts
If you have any questions regarding these Terms and Conditions, your account, your order, delivery, returns, or any other matter relating to the website or our products, you may contact us using the following details:
ARCANE PANTRY LTD
284 Wood Lane, London, United Kingdom, W12 0BZ
Email: [email protected]
